1)” It’s always a ‘yes’ until its a ‘no'”
2) “If you’re not getting the customer service you deserve – then GET the customer service you deserve!
My Dad vs. Rogers is quarterly event. The Rogers reps don’t have a chance against my dads mighty lines “you call this customer service ? I’ve been in the CRM business for 35 years – this is not customer service” . He has always taught me to not settle for less than what is deserved.
3) “Be good. Be safe.”
Every conversation with my Dad ends with this and its self explanatory. At the end of the day, use your common sense and do whats right.